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Effective January 1, 2009 we will once again be offering free local delivery on orders of $40.00 and over. If your order is under $40.00 there will be a $5.00 delivery charge. Refunds of any over payment of shipping costs will be refunded at time of deliver. If we for any reason we are unable to make delivery (ie: gated property) or we feel the delivery will not be safe if we leave it at your door, then we will ship your order and delivery charges will apply. Shipping: We ship with Federal Express and the United States Postal Service. If your order is less than one pound or can be fit into a flat rate box, it will be shipped USPS - Priority (2 to 3 days delivery). Federal Express or USPS - Ground can take 7 to 10 days for delivery. If you have not received your order in this amount of time please e-mail us. Unless you have requested your delivery be signed for, we are not responsible for lost shipments once Federal Express or USPS has shown them as delivered. We will help you file a claim. Shipping is computed automatically and added to your total on the shopping cart order form. Shipping Rates:
$0 to 40.00 add $9.85 Please note: Federal Express can not deliver to Post Office boxes so we must have your street address to process your order. Sorry, we do not ship C.O.D. Any backordered items will be shipped as soon as they are available with no additional shipping charges. If any item is not available within two weeks of order, a refund will be made for that portion of your order. *DUE TO THE HIGH COST OF SHIPPING LARGE ITEMS, ALL CAGES ARE SHIPPED UNASSEMBLED* Shipping charges are non-refundable except in the case of damaged merchandise or if we have shipped you the wrong item. **Note: If you we have shipped your order and then you refuse delivery from the carrier, you will be charged a 15% restocking fee. |